-- SPECIAL ORDER PRODUCTS AND STOCKED PRODUCTS AVAILABLE FOR NEXT DAY DELIVERY --
 

- If you see this logo on a product you are wanting to order then this is kept in stock available with NEXT DAY delivery
- If you see this logo on a product you are wanting to order then this is a SPECIAL ORDER, delivery is usually between 2-5 days.

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NEXT DAY DELIVERY- is only available in the U.K and excludes Ireland and scotland, also excludes Special Order parts.(these excluded area codes will be posted 1st class recorded royal mail, usually 2-5 working days but can take up to 10 days delivery) This excludes Bank holidays and weekends. OUR NEXT DAY DELIVERY SERVICE IS AT NO EXTRA CHARGE TO YOU, if in very rare circumstances there is a problem and the next day delivery fails this is not refundable, as we use DHL or DX courier services which we cannot be responsible for [example-delivery driver sicknesses/road closures or any unforeseen circumstances to delaying delivery]. Next day delivery is monday to friday excluding weekends. please note, on some occasions our courier may come slightly earlier or later than scheduled. later, resulting in any orders placed after 12 possibly up to 2pm may still be delivered next day, and earlier resulting in next day delivery applying to orders up to when the courier arrives which wont be earlier than 12.00
If you have not received your order next day you have up to 10 days to report this for us to be liable and send out a replacement.

GUARANTEE- we give a year guarantee on electrical parts.

If you need to claim a part under the guarantee, only the purchase price of the Product will be at no cost, should you require fitting of this replacement(s) there will be additional charges for the services of a call out from a technician to fit.

SPECIAL ORDERS- some special order parts are non refundable(Dewert, made to order parts, ordered in specially etc..) others may incur a 15% handling charge/re-stocking fee if you have simply changed your mind, as most of the time we will have alternative replacements available if direct part is no longer produced. special order parts can take between 3-7 working days for delivery. all special order parts have a notice in the product description. any parts returned back not in the same working re-sellable condition will not be refundable and sent back to you.


TELEPHONE ORDERS- we can now take payment for any order over the phone, should you prefer to speak to someone rather than using our worldpay/cardsave or paypal online secure payment gateways. 
You will need to still place the order for the part(s) needed and checkout online entering your billing and shipping details as with all online payment orders, BUT at the end of the checkout there is an option for you to click 'TELEPHONE PAYMENT', once you click this, your order will be logged/placed and you will be given your order number and our telephone payment line will call you back for this payment so we can process for dispatch asap. you will need to quote your order number, to bring up your order on our system.
please note our cut off for next day delivery is 3pm on orders placed up to 3pm HOWEVER telephone orders are excluded from this, it can be up to 48 hours for a call back for payment but we do aim to get back to you the same day to give the quickest possible service on the telephone orders aswell.


NATIONWIDE FITTING SERVICES - www.nationwidefurniturerepairs.com
We have a fixed price for our replacement recliner parts fitting service, £95+vat. If you choose 'YES' when you checkout on the part(s) you have ordered we will be in contact with you shortly, usually within 48hours(excluding weekends) to book in a time convenient to you.
How it works - you will need to just pay for your parts and fitting through our secure online checkout,and these will be delivered to you you next day, we cover set areas of the uk and you will need to contact us beforehand to be sure we can cover you area, if you order and recieved parts and we can not cover your area in a result of you not contacting us before hand we are happy to issue a full refund of the parts only excluding postage cost its cost us to send out to you (we do not have returns labels in place) . If you require more than 1 part to be fitted we will give a 25% discount on each additional £65 fitting charge while out on the one visit. Should for any reason we are unable to repair on the call out or a second visit is needed then we do have a call out charge of £45+vat
For parts fitted under guarantee, i.e with 28 days on electrical parts or 1 year on a full set replacement, we will replace the part(s) at fault at no cost however if you require re-fitting of the part this will be chargeable according to work needing doing. if the fault is unknown and you require a technician to call out to diagnose fault(s) there will be a call out charge for this, should parts fail under guarantee this will be the only part of the refitting at no cost, please note there will be call-out / fitting charges.

If you are not wanting to fit parts yourself and want a technican to fit for you, We do advise to contact directly to our repairs department for full departs of correct product and area coverage to save disappointment.
For full details on our nationwide furniture repair network visit our website shown above or contact our repairs department on office@jmupholstery.com..

OTHER TERMS AND CONDITIONS

-Delivery dates during Christmas and new year will vary each year, if wanting to place an order with us between 23rd December and first non bank holiday day back in January, do contact us if its urgent to save on disappointment as for example an order placed between these dates may not arrive to you until the new year.

-Loyal points are issued on all stocked mainline products, this excludes mechanisms and special orders. We offer equivilant of 20% in cash value off future orders so for example £100 spent will give you approx £20 to spend in points on your next order, these points are targeted at trade customer who may order several times over a months period, all points therefore expire after 2 months of gaining them, points need to be redeem before this time has passed.
-We cannot be held responsible for any damage or injury that may be caused from the use of any products purchased from our website. 
-You must take care when fitting parts ordered from us or in some cases seek qualified help if you are not confident that you can fit them yourself safely. (we do have a nationwide fitting team in which we can assist for fitting of all parts we sell). Parts Supplied may differ slightly on rare occasions to the image online, three examples of this: 1) the spring colour of a manual recliner cable online may be black and the one sent may be silver, 2) an Electric handset online may be of slightly different design i.e buttons smaller or bigger, this being down to the suppliers changing there spec slightly and 3) a transformer online may be of a certain shape and due to the supplies change of spec over the years this may be smaller as improvements are made, labeling can also be of a different manufacture than to the ones stated in product description. 
-Note all photos are of the products you will receive if ordered, however at times there may be changes to the manufactures spec of how a product is made, this can relate to the outer shape design of a component also location of connectors(example pin connectors built in a motor rather than on a short lead end) or fixing points of a part (example the number of holes and location of the screw holes on a handle to fix to the wooden framework can vary).including discontinued producct lines being replaced with same spec replacement models with different model numbers (all replacements are tried and tested and confirmed by manufactures)
-depending on the stock we have available at times an alternative version to the same spec may be supplied, there can be a few examples to this, of which 3 are: model / manufacture of an actuator no longer available and a alternative manufacture of same quality or superior supplied in its place with full pre testing carried out for compatibility, 6mm hole handle sent in place of a 3mm hole handle as a universal type to suit(tried and tested successfully) also, location of the handset on a motor may be built into the head of the motor rather than a small lead running from the motor with this connector on.  .


VAT EXEMPT CUSTOMERS: - If you are vat exempt you will need to claim the vat back after you have brought your new product as we can’t deduct this as to many different regulations regarding chairs and parts we buy in, contact your local VAT office for more information.


SEASONAL PROMOTIONS AND DISCOUNT CODES- SUCH AS 'XMAS 15% OFF' ARE ONLY REDEEMABLE AT THE TIME OF ORDERS BEING PLACED, ONCE AN ORDER IS PLACED IF THE DISCOUNT CODE HAS NOT BEEN ENTERED ON CHECKOUT COMPLETION, WE CAN NOT GIVE THIS DISCOUNT, THE CODE FOR THIS WILL BE PROVIDED ONLINE VISABLE AT THE TOP OF EVERY PAGE AND ARE TO BE ENTERED IN THE DISCOUNT BOX IN THE CART(once a product has been added to cart)
SEASONAL DISCOUNTS ARE NOT TO BE USED IN CONJUNCTION WITH ANY OTHER DISCOUNT CODES.
NOTE - DISCOUNT CODES ARE NOT VALID ON SPECIAL ORDER PRODUCTS, SUCH AS HANDSETS WE HAVE TO SPECIALLY ORDER IN FROM SUPPLIERS, AND NOT STOCKED.

COVID-19 - In this difficult time WE ARE STILL PROCESSING ORDERS AS USUAL, all order to uk mainland are sent via DHL next day delivery service others such as highlands of scotland and ireland via royal mail. we try to dispatch all order the same day at this time but on some rare cases dispatch could be delayed a day or 2 depending on specific part being available at our main distribution office or warehouse etc.. 90% of orders placed before 2pm will be delivered the next day. if there is any issues with your order to cause the delay to be more than 2 days we will contact you.. keep safe , JM Parts Team.