FREQUENTLY ASKED QUESTIONS
Below, a few common Questions answered, to save you time if un-sure on anything.
Q: How much is delivery and how long will it take to arrive?
Answer: We have a standard £7.50 delivery charge on all orders made, with a next day delivery service with DHL express (if you order before 12.00 - sometimes up to 2.00 depending on when couroer has collected on the day), this is for smaller parts such as switches, transformers, handles etc. motors are £9.50 and complete mechanisms are £14.50(15-20kg).
Q: If i order a part and its wrong what happens?
Answer: if you have ordered the incorrect part you can return for a refund or exchange for the correct part you do need. We do have technical support available if you need assistance.
Q: If i have a part i have ordered from you and discover it becomes faulty after several months what is the warranty to return for replacement?
Answer: all our electric parts come with a 12 month warranty for piece of mind so any which fails within a year can be replaced for a new one, terms & conditions apply, contact us for full details if require.
Q: How do i know which motor / actuator is correct for the model i need to replace?
Answer: We have a large range of actuators kept in stock, its best to remove the actuator so you can look at the overall design and for the label find the manufacture, i.e Kaidi electrical, OKIN etc, there should then be a model spec code, example for a kaidi a common motor is 'KDJYT006-20' this can be searched for at the top of the screen on our site or browsed through the categories shown on the left of the site. We do also have technical support if you need help identifying the correct part required.
Q: My Metal framework is broken can this be repaired
Answer: when a mechanism is faulty, i.e bent scissor sides, broken rivet, crack etc.. we recommend a replacement mechanisim frame which we keep most in stock, there are variations and will require photos to be sent over to us to confirm availability.
Q: Un-sure on the overall length of cable?
Answer: The overall length is not important, as this is loose in underneath/inside recliner sofa, the important part is 1. the amount of exposed inner cable from outer case, 2. the type of frame fixing, long plug, round plug or nuts(as photos on our categories) 3. if you have a spring around the exposed cable part.
Q: How do i know What cable i need?
Answer: You will need to remove the broken cable from handle and measure the amount of exposed inner cable from outer case, if parts are frayed and/or missing from a breaking off part(s), you can slide out the inner cable out from case and measure both parts and the excess amount is the approx length to compare to the photos in category.
Q: Handle looks similar to one on the online shop but not sure on the dimensions?
Answer: If the handle needing replacing looks similar, then it will fit as original as these are standard sized, and only minor differences rare cases if any.
Q: Is there a metal version handles to replace the plastic one?
Answer: You can replace a plastic release handle with a metal one ONLY if your design is JM18, which a JM19 is the metal replacement.
Q: What is the difference between the JM09 to the JM10 / and JM11 to the JM12, these look the same?
Answer: These are the same and both will work in place of eachother, only difference is different manufactures use a spring for a different feel of the handle being pulled to release the footrest.