Terms and Conditions

OUR RETURNS POLICY:

We accept returns back for either refunds* or exchanges:

 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.


If you are returning your order for exchange or refund you will need to enclose a cheque for £4.50(£6.50 for transformers/£11 for motors) to cover return postage and packaging/handling charge (Made payable to JM Upholstery Ltd.) to save this extra charge you can email us before-hand for help on identifying which part(s) you need. (we do not refund postage to post back to us)

Your order returned to us must be in the same new condition as originally sent out for resale, if any damage to the part(s) returned we can still refund you but less a cost to cover this.
if we have sent you a in-correct part in our error on identifying which part you need, we will exchange/refund fully at no cost to you, however we do not have a returns label avaliable to collect a return from customer to us, in all circumstances returns and exchanges will be at the cost of customer.
 
Please return a copy of invoice with your order or a note with order number, reason for return and the part you need if known.
Please send all returns back to address shown on bottom of invoice ( our returns and distribution address )

Non returnable products include - internal mechanism bars such as drive bar, tort bar and stabaliser bars, and all springs.
For a return request of an eledged incorrect part sent, we WILL require photos of the original part and the one sent for us to identify the error(s) made.


please note: we advise returns to be sent via recorded / signed for as in some cases they can obviously be mis placed in our returns area and the tracking details from yourselves will able us to honer the return.

*only some special orders can be refunded.

NEXT DAY DELIVERY- is only avaliable in the U.K and excludes Ireland and scotland, also excludes Special Order parts.(these excluded area codes will be posted 1st clas recorded royal mail, usually 2-5 working days but can take up to 10 days delivery) This excludes Bank holidays and weekends. OUR NEXT DAY DELIVERY SERVICE IS AT NO EXTRA CHARGE TO YOU, if in very rare circumstances there is a problem and the next day delivery fails this is not refundable, as we use APC overnight courier services which we cannot be responable for [example-delivery driver sicknesses/road closures or any unforeseen circumstances to delaying delivery]. please note, on some occasions our courier may come slightly earlier or later than scheduled. later, resulting in any orders placed after 2 possibly up to 4pm may still be delivered next day, and earlier resulting in next day delivery applying to orders up to when the courier arrives which wont be earlier than 1.30 pm.
If you have not recieved your order next day you have up to 10 days to report this for us to be liable and send out a replacement.


GUARANTEE- we do give a year guarantee on electrical parts, only if complete set of electrics are being replaced, therefore can only give 28 days to return or exchange a electrical part ordered from us, this is due to mixing with older used parts which could have faults, and lead to shorting the new part supplied by us.

If you need to claim a part under the guarantee, only the purchase price of the Product will be at no cost, should you require fitting of this replacment(s) there will be additional charges for the services of a call out from a technician to fit.


SPECIAL ORDERS- some special order parts are non refundable(Dewert, made to order parts, ordered in specially etc..) others may incure a 15% handling charge/re-stocking fee if you have simply changed your mind, as most of the time we will have alternative replacements available if direct part is no longer produced. special order parts can take between 3-7 working days for delivery. all special order parts have a notice in the product description. any parts returned back not in the same working re-sellable condition will not be refundable and sent back to you.


TELEPHONE ORDERS- we can now take payment for any order over the phone, should you prefer to speak to someone rather than using our worldpay/cardsave or paypal online secure payment gateways. 
You will need to still place the order for the part(s) needed and checkout online entering your billing and shipping details as with all online payment orders, BUT at the end of the checkout there is an option for you to click 'TELEPHONE PAYMENT', once you click this, your order will be logged/placed and you will be given your order number and our telephone payment line will call you back for this payment so we can process for dispatch asap. you will need to quote your order number, to bring up your order on our system.
please note our cut off for next day delivery is 3pm on orders placed up to 3pm HOWEVER telephone orders are excluded from this, it can be up to 48 hours for a call back for payment but we do aim to get back to you the same day to give the quickest possible service on the telephone orders aswell.



NATIONWIDE FITTING SERVICES - www.nationwidefurniturerepairs.com
We have a fixed price for our replacement recliner parts fitting service, £65+vat. If you choose 'YES' when you checkout on the part(s) you have ordered we will be in contact with you within 48hours(excluding weekends) to book in a time convenient to you.
How it works - you will need to just pay for your parts order through secure online checkout,and these will be delivered to you you next day, and once a Technician has called and the part(s) are fitted to your complete satisfaction we will then take payment for this separately. If you require more than 1 part to be fitted we will give a 25% discount on each additional £65 fitting charge while out on the one visit. Should for any reason we are unable to repair on the call out or a second visit is needed then we do have a call out charge of £45+vat
For parts fitted under guarantee, i.e with 28 days on electrical parts or 1 year on a full set replacement, we will replace the part(s) at fault at no cost however if you require re-fitting of the part this will be chargeable according to work needing doing. if the fault is unknown and you require a technician to call out to diagnose fault(s) there will be a call out charge for this, should parts fail under guarantee this will be the only part of the refitting at no cost, please note there will be call-out / fitting charges.
For full details on our nationwide furniture repair network visit our website shown above or contact our repairs department on office@jmupholstery.com..


OTHER TERMS AND CONDITIONS
-We cannot be held responsible for any damage or injury that may be caused from the use of any products purchased from our website. 
-You must take care when fitting parts ordered from us or in some cases seek qualified help if you are not confident that you can fit them yourself safely. (we do have a nationwide fitting team in which we can assist for fitting of all parts we sell). Parts Supplied may differ slightly on rare occasions to the image online, three examples of this: 1) the spring colour of a manual recliner cable online may be black and the one sent may be silver, 2) an Electric handset online may be of slightly different design i.e buttons smaller or bigger, this being down to the suppliers changing there spec slightly and 3) a transformer online may be of a certain shape and due to the supplies change of spec over the years this may be smaller as improvements are made, labeling can also be of a different manufacture than to the ones stated in product description.
-Note all photos are of the products you will
receive if ordered, however at times there may be changes to the manufactures spec of how a product is made, this can relate to the outer shape design of a component also location of connectors(example pin connectors built in a motor rather than on a short lead end) or fixing points of a part (example the number of holes and location of the screw holes on a handle to fix to the wooden framework can vary).
-depending on the stock we have available at times an alternative version to the same spec may be supplied, there can be a few examples to this, of which 2 are: 6mm hole handle sent in place of a 3mm hole handle as a universal type to suit(tried and tested successfully) also, location of the handset on a motor may be built into the head of the motor rather than a small lead running from the motor with this connector on.  .



VAT EXEMPT CUSTOMERS: - If you are vat exempt you will need to claim the vat back after you have brought your new product as we can’t deduct this as to many different regulations regarding chairs and parts we buy in, contact your local VAT office for more information.

FREE DELIVERY OFFER - this offer excludes mechanisms

SEASONAL PROMOTIONS- SUCH AS 'XMAS 15%' ARE ONLY REDEEMABLE AT THE TIME OF ORDERS BEING PLACED, ONCE AN ORDER IS PLACED IF THE DISCOUNT CODE HAS NOT BEEN ENTERED ON CHECKOUT COMPLETION, WE CAN NOT GIVE THIS DISCOUNT, THE CODE FOR THIS WILL BE PROVIDED ONLINE VISABLE AT THE TOP OF EVERY PAGE AND ARE TO BE ENTERED IN THE DISCOUNT BOX IN THE CART(once a product has been added to cart) XMAS-15 IS VALID BETWEEN 11/12/13 - 26/12/13
SEASONAL DISCOUNTS ARE NOT TO BE USED IN CONJUNCTION WITH ANY OTHER DISCOUNT CODES.


J M Upholstery Limited registered address is 162-164 High Street, Rayleigh, Essex, United Kingdom, SS6 7BS
VAT no. 792 0222 45 | company no. 07648947



If you have any other questions regards our terms and conditions feel free to contact us: customerservices@jmupholstery.com

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